Shipping policy
SHIPPING POLICY
At Gliss’n Hair, we know you’re ready for your hair moment — and we’re just as excited to get your order on its way.
Please review our Shipping Policy below for information about processing times, shipping timelines, delivery, and what to do if something does not arrive as expected.
PROCESSING TIMES
Orders are typically processed within 3 business days after your order is placed, excluding weekends and holidays.
During launches, promotions, holidays, or high-volume periods, processing times may be slightly longer. We appreciate your patience while we get your Gliss’n order packed and ready to glow.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates only and are not guaranteed. While we do our best to get your order to you as quickly as possible, Gliss’n Hair is not responsible for shipping delays caused by shipping carriers, weather, incorrect shipping information, high-volume periods, or other events outside of our control.
Estimated delivery times may vary depending on your location, selected shipping method, and carrier availability.
ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking details, if available. Please allow up to 48 hours for tracking information to update after your package has been scanned by the carrier.
If your tracking information shows that your package has been delivered but you have not received it, please check around your delivery location, with neighbors, your building, mailroom, front desk, or local carrier before contacting us.
WHERE WE SHIP
Gliss’n Hair currently ships to all states within the United States.
At this time, we do not offer international shipping.
We may not be able to ship to certain locations, including some P.O. boxes, military addresses, freight forwarders, or other restricted delivery locations. Shipping availability may vary and will be shown at checkout when applicable.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and correct before placing your order.
Gliss’n Hair is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error in your shipping address, please contact us as soon as possible at info@glissnhair.com.
We will do our best to help, but we cannot guarantee that changes can be made once an order has been placed, processed, or shipped.
LOST, STOLEN, OR DELAYED PACKAGES
Once your order has been transferred to the shipping carrier, title and risk of loss pass to you.
Gliss’n Hair is not responsible for lost, stolen, delayed, or misdelivered packages once they are in the carrier’s possession. If your package is lost, delayed, or marked as delivered but not received, we recommend contacting the shipping carrier directly to file a claim or request additional delivery details.
That said, we never want your Gliss’n experience to feel anything less than smooth. If you need help figuring out next steps, you can contact us at info@glissnhair.com and we’ll do our best to point you in the right direction.
DAMAGED OR WRONG ITEMS
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@glissnhair.com so we can evaluate the issue and make it right.
To help us review your concern quickly, please include your order number, a description of the issue, and photos of the product, packaging, and shipping box if applicable.
ORDER CHANGES AND CANCELLATIONS
Please review your order carefully before submitting it.
Once an order has been placed, we may be unable to make changes or cancellations, especially after the order has been processed or shipped. If you need help with an order, contact us as soon as possible at info@glissnhair.com.
RETURNS
Shipping-related returns are handled in accordance with our Refund Policy https://glissnhair.com/policies/refund-policy
Items sent back to us without first requesting a return will not be accepted. Please review our Refund Policy or contact us at info@glissnhair.com before sending any item back.
CONTACT US
Questions about your order or shipping? We’re here to help.
Gliss’n Hair
1200 Clinton St, Suite 233
Nashville, TN 37228
info@glissnhair.com