Refund policy
We want you to love your Gliss’n, but if something isn’t right, we’re here to help.
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition you received it: unused, unopened, with the cap still sealed, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at info@glissnhair.com. Please note that approved returns will need to be sent to:
1200 Clinton St, Suite 233
Nashville, TN 37228
Once your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return questions, you can always reach us at info@glissnhair.com.
Damages and issues
Your Gliss’n moment starts when your order arrives — so give it a quick check! If anything is damaged, defective, or not what you ordered, contact us right away so we can make it right and keep your hair plans on track!!!!
Exceptions / non-returnable items
Some things just aren’t meant to make a comeback. For safety and quality reasons, we can’t accept returns on perishable goods, custom or personalized products, opened personal care items, hazardous materials, flammable liquids, or gases.
If you’re unsure whether your item qualifies, reach out to us — we’re happy to help.
Please note that sale items and gift cards are final sale and cannot be returned.
Exchanges
Want something different? The quickest way to get your new Gliss’n pick is to return the item you have first. Once your return is accepted, you can place a separate order for the new item and keep your hair plans moving.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once your return makes its way back to us, we’ll give it a quick Gliss’n check and let you know whether your refund has been approved.
If approved, your refund will be sent back to your original payment method within 10 business days. Just a heads up — your bank or credit card company may need a little extra time to process and post it on their end.
If it’s been more than 15 business days since your return was approved, please contact us at info@glissnhair.com so we can look into it for you.